FAQs

How can I find more information about a product?

Please check all individual product descriptions, as we have included information about sizing, fabric compositions and care instructions. For any more information please email mountstreet@huishanzhang.com.

 

How many times can I use the welcome10 discount?

You can only use the welcome10 discount once. The discount does not work on SALE items.

 

When am I going to receive my item?         

You will receive tracking details for you order within 7 working days, unless an embroidered or PRE-ORDER product, and then delivery time will depend on the receiver’s address.

If you are ever worried about the whereabouts of your order, please track your parcel with the details we provided or for anything else, email mountstreet@huishanzhang.com.

 

Why does it take 7 days to receive tracking?

This is because we hand make-to-order each garment in our Atelier. This is to ensure we do not hold any surplus garments in our attempt to be as sustainable as possible.

 

How long will it take to receive my PRE-ORDER?

The estimated delivery window for pre-order pieces is located on the product page and in your order confirmation email. This delivery window is provided directly by our Studio based on when they expect to be able to fulfil your order.

If you are ever worried about the whereabouts of your order, please email mountstreet@huishanzhang.com for updates.

 

Where do you not ship to?

Afghanistan, Bangladesh, British Indian Ocean Territory, Cambodia, Christmas Island, Cocos (Keeling) Islands, Iraq, Laos, Lebanon, Macao SAR, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Russia, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Vietnam, Yemen, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, French Southern Territories, Heard & McDonald Islands, South Georgia & South Sandwich Islands.

 

We are constantly adding more locations where we ship to, so please check here again for any updates.

 

What payment methods do HUISHAN ZHANG accept?

Visa Credit, Visa Debit, Mastercard, Amex, Bank Transfer, PayPal

HUISHAN ZHANG is currently working to include new payment methods to ensure an easy experience for our customer.

WeChat Pay, Alipay will be added shortly.

 

How do I take care of my item?

To best preserve your product, please prevent any contact with oil or alcohol-based substances such as cosmetics, perfumes, hand sanitisers, or disinfectants. 

You can also find tailored maintenance recommendations by visiting our dedicated Product Care page.

 

How can I repair my item?

HUISHAN ZHANG products are made to the highest quality standards. By following our Product Care instructions, it should avoid any damage through wear and cleaning. Our team will be able to give you the best advice should any issues arise.

Please email mountstreet@huishanzhang.com if you require advice.

 

Can I cancel my order?

This will depend on the status of your order.

If it is within 12 hours of your order, you may be able to cancel. This includes updating an address, changing the size of an item and/or combining any shipments. However, once the order has been shipped, you will only be able to exchange or return once your order has been received.

Please email mountstreet@huishanzhang.com if you would like make any amends or cancel your order.

  

Can I exchange my size?

Yes, however, this will take over 14 working days to receive a new tracking, as we need to receive the item back, check the quality and then hand make the new requested size. Please check our individual product size charts for thorough product measurements.  

Please email mountstreet@huishanzhang.com once your order has been received with your order number and the size you would like to change.

 

What if my item is faulty?

As per our returns policy, you should notify us of any fault within 14 days. If the items have been damaged as a result of normal wear and tear, by accident, or by yourself, it will not be refundable.

Simply email mountstreet@hushanzhang.com and provide your order number and photographs of your item.

 

How long do I have to return?

Items purchased in-store are not returnable or refundable.

Online purchases have a 14-day return policy. Refunds will be made to the original purchaser, back to the original method of payment. Items must be in perfect condition, unworn and returned in original shipping packaging and original branded box, with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. 

Exceptions: No exchanges and returns for custom orders.

Please email mountstreet@huishanzhang.com if you would like action a return.

 

Do I pay for returns?

HUISHAN ZHANG will issue a free returns label after you contact us at mountstreet@huishanzhang.com

If you would like to organise your own return within the 14 days, please return to HUISHAN ZHANG Retail, 5B Mount Street, Mayfair, London, W1K 3NE, +44 20 7491 8378

 

How long does it take for my refund to be issued?

You will receive your funds within 2 weeks of us receiving the goods back.

  

Personal Shopping programme.

If you would like to be part of our personal shopping program please contact mountstreet@huishanzhang.com to organize an introductory appointment.

 

If you would like to be added our mailing list please, click this link.

https://manage.kmail-lists.com/subscriptions/subscribe?a=U2VHNp&g=SEvmX8

 

For any other questions, please email mountstreet@huishanzhang.com